In collaboration with our client, we undertook the design and development of a comprehensive platform tailored for effective management of poly clinics and doctor’s offices.
The Challange
The healthcare industry demands precision and thoroughness. Understanding the intricate processes within clinics and doctor’s offices was required for the task.
What did
Maestria Infotech do
We worked closely with the client, leveraging our thought leadership to conceptualize and develop a holistic clinic management system. This included functionalities such as appointment scheduling, patient records management, prescription handling, and overall operations oversight.
Our expertise played a pivotal role in transforming the client’s vision into reality. The system’s fast-tracked development allowed us to deploy a stable version swiftly, improving operational efficiency from the outset.
The Results
- 30+ Lead converted and processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
